What We Do
We provide tailored UX services to airlines and travel providers, from initial concept to physical design development. With omnichannel retailing becoming more and more challenging, we can help you evaluate your current UX design, overcome any usability and accessibility issues, create a solid UX strategy and deliver a unified user experience across your website and apps.
A core competence of Branchspace is that we know how businesses within the travel domain operate, their infrastructure and technological hurdles and complexities. We combine this experience with our state-of-art UX and engineering know-how from digital agencies, such as Razofish, to create bespoke ‘human-centric’ applications for the travel industry.
Our Design Approach
01 EMPATHISE + DEFINE
Understand users and personas
Leverage Branchspace’s deep understanding of the travel domain
Assessment of best-in-class travel retail experiences
02 IDEATE + CONCEPTUALISE
Divergent thinking for ideation
Low-fidelity wireframes as proof of concept
Identify feasibility as related to processes and platforms
03 DESIGN + PROTOTYPE
Apply concepts to key flows
Define the experience
Test solutions in prototype
04 IMPLEMENT + REFINE
Detailed design
Validate against use cases
Build, test, re-evaluate, implement
Recent Projects
UX AEGEAN AIRLINES
ONLINE SEAT RESERVATION EXPERIENCE
Designed a reservation seat experience for Aegean Airlines that allows its customers to select their preferred seat, for a fee or free, before their flight.
S7 AIRLINES
DIGITAL CAPABILITY REVIEW
Conducted an extensive review of S7 digital capabilities against leading airlines in order to shape its product marketing roadmap for the next 3 years.