What We Do

We help airlines and travel companies create, test and implement new ideas fast and efficiently – from initial concept and design to prototype development. With a long-standing experience in travel retail, our forward-thinking team can help you evaluate your website’s UX, overcome any usability or accessibility issues and create unified, engaging and superior digital experiences.
A core competence of Branchspace is that we know how businesses within the travel domain operate, their infrastructure and technological hurdles and complexities. We combine this experience with our state-of-art UX and engineering know-how of a digital agency to create bespoke ‘human-centric’ applications for the travel industry.

DESIGN THINKING FOR
TRAVEL RETAIL

Leveraging Branchspace’s deep understanding of the domain, we apply design thinking principles to solve for the complexities and regulatory constraints in the travel industry.

RESEARCH & DEFINE:
We start all our projects by conducting in-depth research to understand your users’ needs, goals and pain points. During this step, we will assess your functional capabilities compared to best-in-class travel retail experiences and will work closely with your teams to identify key gaps in the transactional flows.

SERVICE DESIGN & CONCEPTUALISATION:
Once we gain a solid understanding of your objectives, needs and technology hurdles, we begin to create the service design and design concept across all channels. We apply our research findings, industry best practice and our domain knowledge to create an integrated and human-centric service for the travel retail ecosystem.

UX DESIGN & PROTOTYPING:
We will design and build the best digital solution for your business aligned with your objectives and travellers’ needs. At this stage, our team will provide you with the visual designs and high fidelity wireframes for all touchpoints which will form the foundation of the prototype development process. We use clickable prototypes and modern frameworks such as ReactJS to enable efficient coding, reusability and portability.

UX_Design_Approach

Recent Projects

UX AEGEAN AIRLINES
ONLINE SEAT RESERVATION EXPERIENCE

Designed a reservation seat experience for Aegean Airlines that allows its customers to select their preferred seat, for a fee or free, before their flight.

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S7 AIRLINES
DIGITAL CAPABILITY REVIEW

Conducted an extensive review of S7 digital capabilities against leading airlines in order to shape its product marketing roadmap for the next 3 years.

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Have a project in mind?

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