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Agility, Flexibility, and Control
Triplake is a digital experience platform for connecting airlines with today’s digital consumers. It replaces an airline’s legacy Internet Booking Engine with a fully customisable, flexible solution that enables a personalised and unified customer experience.
EASY SYSTEM INTEGRATION
Triplake easily integrates with leading travel offer and management systems, consumer apps and travelmarketplaces, offering greater customer reach and ongoing extensibility. —
CONTEXTUALISED & PERSONALISED EXPERIENCES
Personalise your customer journey and maximise conversion and selling opportunities with Triplake’s in-built Dynamic Presentation engine:
Optimised for all channels, you can deliver a seamless and engaging experience across every touchpoint using pre-built adaptive UI components and best-in-class UX design, tailored to the travel industry.
With a fully customisable UI library, you can control your UI touchpoints and make changes faster and cost-effectively through business rules and pre-built experience assets, specifically designed to enable engaging travel booking & management experiences.
SELF-SERVICE CONTENT MANAGEMENT
Synchronise, manage and control all UI and language assets, including text content, translations, media links and tag libraries, with the in-built self-service content tool.
EXPERIMENTS & USER RETAIL INTERACTION INSIGHTS
Triplake’s built-in suite of analytics and testing tools offer actionable business insights and quick recognition of abnormal system performance. It helps you identify patterns, trends and anomalies in your data, so you can optimise experiences and offers across all touchpoints.
Transforming the online flight booking and management
experience with Triplake
Blue Air is the largest airline in Romania by the number of transported passengers and one of the most rapidly growing low-cost airlines in Europe, flying to 100+ destinations. To accelerate the growth of its digital retail business, Blue Air partnered with Branchspace to leverage Triplake digital experience platform as its eCommerce solution for desktop and tablet across all markets and 10+ languages.
Fully integrated with Navitaire’s New Skies and a wide variety of third-party ancillary and payment service providers, Triplake has enabled several advanced selling capabilities, allowing Blue Air to offer its products and services through an extensively customised and customer-centric experience. Key features include:
15+ FLIGHT EXTRAS
Provides flexibility to offer a wide range of extras including seats, bags, meals, pets, special equipment, travel insurance, hotels & car rental. Plus, additional support for multiple special service requests like UMNR and wheelchair.
Fully supports Blue Air’s various product bundles, making it easier to dynamically manage the ancillaries, offers and services included and displayed in each fare family.
Extensive and rule-based booking self-service, enabling to rebook and modify all aspects of an itinerary such as extras management and name change, with a single checkout process.
6+ PAYMENT SERVICE PROVIDERS
Integrated with a wide variety of Payment Service Providers, enabling Blue Air to control how 15+ different forms of payment are offered to its customers.
Visit blueairweb.com to view Blue Air’s new booking
platform available on desktop and tablet.
Find out how Triplake can help you maximise customer reach and engagement
across every touchpoint.