To keep up with customer expectations, airlines are always seeking innovative ways to enhance their experience and boost revenue.
The evolution of technology and the increasing availability of modern data analytics tools are transforming the landscape of airline retailing. In fact, by 2030 airline retailing could be worth $40 billion.
Advanced analytics and personalised offerings allow airlines to tailor their services to individual passenger needs.
This shift is supported by modern offer and order management systems, which integrate various retail capabilities across multiple channels, creating a seamless and consistent customer journey.
Ursula Silling, CEO of Branchspace, and Radu Iliescu, Head of Consulting, share with Ross Falconer at Future Travel Experience the key trends and developments shaping airline retailing.
Find out how airlines can leverage advanced data analytics, contextualisation, and omnichannel strategies to stay ahead in a global market.
Watch the interview and see how these cutting-edge approaches are revolutionising the way airlines interact with their customers, ensuring they can sell anything, anywhere, anytime.
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